Shipping policy

SHIPPING POLICY

Scope
This policy applies to all orders placed on Stbcare.com worldwide.

Order processing time

  • Orders are processed within 1 to 3 business days
  • Orders are not processed on weekends or public holidays
  • During peak periods, processing may take longer

Once your order is shipped, you will receive a tracking number by email.

Shipping methods and delivery times
Delivery time depends on destination and carrier.

Estimated delivery times:

  • Canada: 2 to 7 business days
  • United States: 3 to 10 business days
  • Europe: 4 to 12 business days
  • International: 7 to 20 business days

Delays may occur due to customs, weather, or carrier issues.

Shipping fees
Shipping fees are calculated at checkout based on destination and order size.
Free shipping promotions may apply when clearly stated on the website.

Tracking information

  • Every order includes tracking when available
  • Tracking updates may take 24 to 72 hours to appear after shipment
  • If tracking does not update after 5 business days, contact support

Customs, duties, and taxes

  • International orders may be subject to import duties and taxes
  • These charges are not included in the product price or shipping fee
  • The customer is responsible for all customs-related costs
  • Customs policies vary by country

Lost or delayed packages

  • If a package is delayed beyond expected delivery time, contact us at info@stbcare.com
  • We will investigate with the carrier
  • Lost packages confirmed by carrier will be replaced or refunded

Incorrect address

  • Customers must ensure correct shipping information at checkout
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • Returned packages due to incorrect address may require reshipping fees

Undeliverable packages
If a package is returned to us due to:

  • Failed delivery attempts
  • Incorrect address
  • Refused delivery

We can reship the order or issue a refund minus shipping costs, depending on the situation.

Shipping restrictions
We may be unable to ship to certain countries due to carrier or regulatory restrictions. If this occurs, the order will be refunded.

Contact
For shipping questions:
Email: info@stbcare.com