Cancellation policy

PURCHASE, CANCELLATION AND ORDER MODIFICATION POLICY

Order placement
Once an order is placed on Stbcare.com, it is processed quickly to ensure fast shipping.

Because of this, cancellation and changes are time sensitive.

Order cancellation
You may request a cancellation only if the order has not yet been processed or shipped.

  • Cancellation window: within 12 hours of placing the order

  • After processing starts, cancellation is no longer guaranteed

If the order has already shipped:

  • It cannot be cancelled

  • You may request a return once delivered, subject to the Return and Refund Policy

Order changes
We can only modify an order if it has not been processed yet.

Possible changes:

  • Shipping address corrections

  • Minor order adjustments (when possible)

Not guaranteed once processing begins.

To request a change, contact us immediately at:
info@stbcare.com

Refused or unclaimed orders
If you refuse delivery or do not claim your package:

  • The order may be returned to us

  • Original shipping fees are non-refundable

  • A reshipping fee may apply if you want the order sent again

  • A refund may be issued minus shipping costs once the package is received back

Pre-orders or special batches
If applicable:

  • Pre-orders can only be cancelled before production or fulfillment starts

  • Once production begins, cancellations are not possible

Payment authorization
When you place an order:

  • Payment is authorized immediately

  • Funds may be captured once processing begins

Fraud prevention
We reserve the right to:

  • Cancel any order flagged as high risk

  • Request additional verification before shipping

  • Refuse orders that appear fraudulent

Contact
For cancellation or order changes:
Email: info@stbcare.com